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Frequently Asked Questions

General Questions

Does Revive Chem-Dry offer coupons, specials or promo codes for carpet cleaning?

Yes, we do occasionally offer coupons and special promotions. You can find our current coupons on the Coupons page. You should also follow us on Facebook and Pinterest to get the latest carpet cleaning coupons and be notified of promotions as soon as they are happening.

What areas does Revive Chem-Dry service?

Revive Chem-Dry proudly services the greater Edmonton area including Beaumont, Saint Albert, Sherwood Park, Spruce Grove, and Stony Plain.

Is Revive Chem-Dry a steam cleaning service?

No, Revive Chem-Dry is not a steam cleaner. We use carbonation to lift up dirt and grime from your carpets so we do not need to use the gallons of water that typical steam cleaners use. Continue on to the question below to see how Chem-Dry compares to steam cleaning.

How does Chem-Dry compare to steam cleaning?

Traditional steam cleaning often soaks carpets with an excessive amount of water filled with soaps and detergents. Carpets are then wet for 1-2 days, which can create a breeding ground for mold and mildew. Plus, the soapy detergent that gets left behind can attract dirt and cause your carpets to get dirty much faster.

On the other hand, Revive Chem-Dry’s process is very different. Our carpet cleaning uses 80% less water than traditional steam cleaning, reducing the risk of mildew growth after cleaning. can then quite easily extract the dirt and moisture from the carpet.

Take a look at a detailed comparison of Chem-Dry vs Steam Cleaning.

What is one of the best carpet cleaning methods?

We think that the “best” carpet cleaning method should stand out as more efficient and healthier than any other method. Chem-Dry’s process is just that. We provide a deeper clean using gentle solutions with less moisture. Carpets stay clean longer and non-living allergens* are washed away.

Why do I need protectant on my carpets?

Most new carpets come with a factory-applied protectant but this wears off over time. Reapplying a protectant on your carpets can help resist stains and soiling, so your carpets will stay cleaner longer. Another reason protectant is a smart investment is that it slows the aging and wearing process and can extend the life of your carpets.

How do you remove pet urine odor from carpets?
Pet odors can linger for months if not treated properly. As urine dries in the carpet and padding, what’s left are millions of concentrated urine crystals that become even more pungent. Many companies just mask this odor. Chem-Dry uses a patented system, P.U.R.T.® (Pet Urine Removal Treatment), to explode the urine crystals and break down the enzymes which gets rid of the pet urine odor forever*.
Will my carpets re-soil quickly after the cleaning is finished?

Not with Revive Chem-Dry. Many Edmonton carpet cleaners, including steam cleaners, use soaps and detergents in their process. These soaps leave behind soapy detergents that can attract dirt, leading to carpets re-soiling quickly after JUST being cleaned and often requiring more frequent professional cleanings. At Revive Chem-Dry, we use a gentle yet effective carpet and upholstery cleaning solution that doesn’t contain any soaps, detergents, or harsh chemicals, so your carpet stays clean, longer.

How long will it take for my carpet to dry completely?
Drying time depends on humidity levels, airflow to the room(s) cleaned, and the type of carpet. In general, turning on your air conditioning or fans will help accelerate dry times. After a professional cleaning, it typically takes 1-2 hours for the carpet to dry. Sometimes carpets can take longer to dry for various reasons.
How often should I have my carpets cleaned?

We suggest that homeowners clean their carpets every 3-6 months. If you have kids, pets or if someone in your home is sensitive to common household non-living allergens*, it’s advisable to do it even more frequently. Regular cleaning will not only improve your home’s appearance, but it will eliminate most non-living allergens*, improve your home’s indoor air quality, and extend the life of your carpeting.

Should I vacuum before you arrive?
This is not necessary. Our professionally trained technicians will vacuum your carpets with our commercial, HEPA-filtered vacuum when they arrive as a standard part of our service.
What type of chemicals does Chem-Dry use?

Chem-Dry uses a patented cleaning product called The Natural® as our primary cleaner. The Natural doesn’t contain any harsh chemicals. By contrast, most steam cleaners use soaps, detergents, and harsh chemicals in their process.

Why does Chem-Dry not use as much water to clean my carpets as steam cleaning does?

We use less water than typical steam cleaning because we have a unique cleaner that relies on millions of microscopic carbonation bubbles to release dirt and grime from the fibers of your carpet and raise it to the surface where it can easily be suctioned away. This low water, low pressure approach is healthier for your carpets and your home. Our process allows your carpets to dry in only 1-2 hours.

What is considered a room?
Our room sizes are based on 150 sq ft. If any of your rooms are over 150 sq ft, there may be an additional area charge. Hallways and stairs are considered to be separate from a room.
How long does it take for furniture to dry?
In most cases, the furniture dries within just a couple of hours, but in some cases it may take overnight to fully dry depending on the upholstery’s fabric and how deeply it was cleaned – i.e. heavily stained areas will take longer to dry.
Do you offer protectant or stain guard for upholstery?
Yes, after the upholstery cleaning, you can have the furniture stain guarded with Chem-Dry’s Protectant.
How does Chem-Dry clean upholstery?

We use our proprietary hot carbonating extraction cleaning method, featuring our core cleaner The Natural®. The carbonated cleaning bubbles release dirt, soil, non-living allergens* and spots from the upholstery fibers. Then, we use our extraction equipment to remove the cleaning solution, dirt, soil, and non-living allergens* from your furniture, leaving it with a deeper, healthier clean than other alternatives.

How often do you recommend that you clean your furniture?

Our furniture cleaners recommend professional upholstery cleanings every 24-48 months. As with carpets, the presence of kids, pets, and sensitivities to non-living allergens* in the home necessitates more frequent cleanings to improve air quality and the overall healthiness of the home. If furniture is stained, saturated, or has an unwanted odor, then it is ready for cleaning.

Why should I have my upholstered furniture professionally cleaned?
In homes that have carpet, up to 80% of the dust and dirt brought into the home can end up in your furniture and upholstered fabrics. Without professional cleaning, this dust and dirt will remain in your carpets and furniture and can become very unhealthy.
Why should I have my area and oriental rugs cleaned?

Area and oriental rugs usually receive a lot of traffic. Just like carpets and upholstered furniture, area and oriental rugs act as air filters for the home, trapping dirt, and non-living allergens*. A thorough, professional oriental and area rug cleaning is the only way to remove the deep-down dirt, make this area of your home look nicer and ensure that all areas of your home stay clean and healthy.

How much does it cost to clean an area rug?
The cost of cleaning an area rug depends on the following factors: Whether you clean it yourself or have it professionally cleaned, the area in which you live, and availability of cleaning services, the size of the rug, and the extent of the dirt or damage
Does PURT only work on pet urine stains?

While P.U.R.T. is designed to eliminate odors* from dog urine and cat urine, our cleaning process can also be used on other types of urine stains. We have found P.U.R.T. to be helpful for human urine accidents in situations like potty training young children or caring for elderly loved ones.

If you have a urine stain in carpeting or upholstery, simply contact us at Revive Chem-Dry to find out how we can help.

Can you remove pet urine and odors from furniture?

Yes! The Chem-Dry P.U.R.T. process can also remove pet urine odors* from furniture. As an added part of our upholstery cleaning service, our technicians can apply the P.U.R.T. cleaning solution to urine stains on sofas, armchairs, mattresses, and other upholstered items.

How does PURT compare to other pet carpet cleaners?

The P.U.R.T. process removes pet urine odors* from carpets. This makes our process more effective than spray-bottle products found in stores or online.

Our process also outperforms DIY solutions, such as hydrogen peroxide or baking soda, which can damage carpet fibers.

Can professional cleaning remove scratches or surface damage?

While our cleaning process refreshes and restores the natural beauty of your floors, it does not repair deep scratches or structural damage. It helps prevent dirt buildup that can worsen wear.

Will cleaning my wood floors make them slippery?

No. Our cleaning and finishing process leaves a natural, non-slippery finish, enhancing the wood’s appearance without creating a hazardous surface.

Can I schedule wood floor cleaning for high-traffic areas only?

Yes. We can focus on high-traffic areas like hallways, living rooms, and entryways, or clean your entire home depending on your needs.